Frequently asked questions

HOW MUCH ARE THE BOXES?

The boxes vary in price from £5-£50.  Please see the available boxes for more information.

WILL THE BOX FIT THROUGH MY LETTERBOX?

Not always.  It really depends on what is in the box for each month.

HOW DO I SELECT A DRESS SIZE?

You need to email us once subscribed to confirm your dress size.  Our email address is [email protected]

DO YOU POST WORLDWIDE?

Our Stabby Pins box is the only box available worldwide.  The rest of the boxes are UK only.  Postage is included in the price of the boxes for UK customers.  If you are outside of the UK, you will be required to pay postage for the Stabby Pins box of £5.

WHAT IF I WANT TO CANCEL?

You can cancel through paypal under your automatic payment preferences, or alternatively, you can contact us and we will do this for you.

MY PAYMENT HAS FAILED WHAT NOW?

We will contact you if this happens and arrange for payment to be collected.  Sometimes Paypal cancels automated payments without the customers permission, this isnt something we can stop, but we can sort it with you directly.

HOW DO I CHANGE MY DRESS SIZE?

Contact us [email protected]

HOW DO I SELECT THE TOP OPTION FOR TRICK OR TREAT?

You need to email us to change from the standard box to the top only option [email protected]

WHEN WILL I GET MY BOX?

Our boxes are paid for the month before you receive them.  Please be patient as pretty much everything is designed and hand made by us!  It is worth the wait!

CAN I RETURN MY BOX?

All of the boxes are custom made and therefore are not eligible for returns.  If you receive anything faulty we will of course replace those items.  Please just send us a message on facebook or pop us an email.